Privacy Policy

1. Who We Are

DigitalSavvyHQ is operated by Nova Gizmo Techstore (SSM Registration No. 202503241281), a business registered in Malaysia. This policy applies to www.digitalsavvyhq.com and vault.digitalsavvyhq.com.

Contact: hello@digitalsavvyhq.com

2. What Data We Collect

We collect personal data in two ways:

Data you provide directly:

• Email address — when you subscribe to our newsletter via Beehiiv
• Name — optionally provided during subscription or Vault registration
• Payment information — when purchasing Vault membership (processed by our payment provider; we do not store card details)
• Messages — when you contact us via the contact form or email

Data collected automatically:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time on site, and navigation paths (via analytics tools)
• Referral source (how you found our website)
• Cookie data — see our Cookie Policy

3. How We Use Your Data

We use personal data for the following purposes:

• Newsletter delivery — sending you the DigitalSavvyHQ newsletter and free resources you subscribed to (via Beehiiv)
• Vault membership — managing your account, delivering purchased content, and processing renewals
• Analytics — understanding how our websites are used so we can improve content and user experience
• Customer support — responding to your questions and enquiries
• Legal compliance — meeting obligations under applicable Malaysian law

We do not sell your personal data to third parties.

4. Email Marketing

Our email marketing is managed exclusively through Beehiiv. When you subscribe to our newsletter, your email address is stored in Beehiiv and used to send you educational content, free resources, and occasional product recommendations.

You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by emailing us at hello@digitalsavvyhq.com. Unsubscribing removes you from marketing emails but does not delete your Vault account if you have one.

5. Third-Party Services We Use

We share data with third-party services only as necessary to operate our business:

• Beehiiv — email marketing and newsletter delivery
• ClickSites.ai — website hosting
• Google Analytics — aggregated website analytics
• Payment processor — secure payment processing for Vault memberships (Stripe or equivalent)

Each of these services has its own privacy policy and data processing terms. We select services that maintain appropriate data protection standards.

6. Cookies

We use cookies to improve your experience on our websites. For full details of the cookies we use and how to control them, please read our Cookie Policy.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy:

• Newsletter subscriber data — retained until you unsubscribe
• Vault member data — retained for the duration of your membership plus 12 months
• Contact form submissions — retained for up to 24 months
• Analytics data — retained in aggregated form; raw data subject to third-party retention policies

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request that inaccurate data be corrected
• Deletion — request that your data be deleted ("right to be forgotten")
• Portability — request your data in a machine-readable format
• Objection — object to processing of your data for marketing purposes
• Withdrawal of consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at hello@digitalsavvyhq.com. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include using HTTPS encryption, access controls on systems containing personal data, and working only with reputable third-party service providers.

However, no data transmission over the internet is completely secure. We cannot guarantee absolute security.

10. Children's Privacy

DigitalSavvyHQ is not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. International Transfers

Our third-party service providers (Beehiiv, Google Analytics, etc.) may process data in countries outside Malaysia, including the United States. We use services that provide appropriate data protection safeguards for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active newsletter subscribers and Vault members of material changes. The updated policy will be posted on this page with a revised date.

13. Contact and Complaints

For any questions, data requests, or complaints about our privacy practices, contact us at:

hello@digitalsavvyhq.com
Nova Gizmo Techstore (SSM 202503241281), Malaysia